Return & Refund Policy
At Guzheng World, we want you to enjoy the musical instrument you buy from us. If you need to change your order – or cancel it – please follow the guidelines below.
You may receive a total refund if you cancel the sale within 48 hours of the date of purchase prior to delivery. If you cancel the sale after 48 hours but prior to delivery, only 80% of the purchase price will be refunded. Items can’t be cancelled after delivery.
We offer a 14-day return policy on full-price products. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags on.
A 15% restocking fee will be charged for all returned products and buyers will be responsible for paying return costs on your item. If you receive a refund, the restocking fee will be deducted from your refund.
Only fully priced items may be refunded, unfortunately sale items cannot be refunded.
We would not be liable for any damage resulted from shipping that is beyond our control. However we always get insurance protection included and will help liaise with insurance company on your behalf in a hope of claiming for compensation in case any damage occurs during shipping. While we are not in a position to guarantee any results, we always try our best to get it resolved where we can.
If you decide to return your product, please contact us to confirm the shipping address prior to taking any action. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be automatically applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.